Oh, Yes. It’s Been A While….
Oct 20 2013

It’s been a while for many things in my life but as it relates to this blog, it’s been a an extra long while since I’ve posted. Many good and time consuming things have happened (and keep happening) that have kept me slightly preoccupied.

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That doesn’t mean I haven’t been reading some really good stuff (mostly short articles):

It’s True: You Talk Too Much – How to achieve the optimal 50-50 conversation flow - A Wall Street Journal article written by the writer of The Simpson’s.  It’s a very true and funny read!

Leadership and Self-Deception: Getting out of the Box (Amazon link) – A co-worker recommended this fiction book.  It’s written in a story-like fashion and is very applicable to creating a positive work and home environment.

Why Are Hundreds of Harvard Students Studying Ancient Chinese Philosophy? – The Atlantic

IBM Watson fires its own cancer-fighting ‘moonshot’ – Venturebeat.  Extra interesting to me since I know the guy leading the Watson project for IBM.

Below is an image about self service customer support tools created by Salesforce.  I am wondering about beginning to write more formally about best practices in client services in a start-up, technology environment on my blog.  It’s what I do for a living.  I generally run client services and operations from beginning to end. I have managed all kinds of internal and external customers. I’ve been told (who knows if it’s actually true) that I’m a strong business networker with a credible reputation.  Two of my Strength’s Finder strengths are “Woo” and “Communication” so it might be a good idea for me to start sharing some of my ideas on customer service. I will continue pondering…

Click to Enlarge Image

Self-Service Portal: The Essential for Fast-Growing Companies — Brought To You By Desk.com
Author: | Filed under: entrepreneurship, fundraising, networking | Tags: , , , , , , , , | 6 Comments »

6 Comments on “Oh, Yes. It’s Been A While….”

  1. 1 Sherry Lowry said at 7:48 AM on October 21st, 2013:

    Agreed: Your depth & now vast experience in the realms of “woo” & “communications” strengths are perfect client support & service qualifiers.

  2. 2 jeteye said at 8:49 AM on October 21st, 2013:

    thnx for the update… your email had a bunch of Russian in it…fyi

  3. 3 Aruni said at 8:39 PM on October 22nd, 2013:

    Hi jeteye – I’m trying to figure out what’s going on with my wordpress email feed. I just figured out how to get back into feedburner but I have no idea how to fix the symbols that showed up in the email. I’ve noticed some random spam as well. The joys of blogging. Thanks for continuing to read my posts!

  4. 4 Aruni said at 8:40 PM on October 22nd, 2013:

    Thanks Sherry! Let’s see if I can get some space during my regular life to blog more. I always appreciate your continued support…

  5. 5 Tehmina Zaman said at 10:42 AM on October 25th, 2013:

    Great infographic Sherry on self-service support! Would have been useful to see if there is a male-female bias in these stats and if there are differences among the various age groups. Thanks Tehmina

  6. 6 Technokrats said at 7:31 AM on November 6th, 2013:

    Very Informative! Self – service support tools are indeed very essential for better customer service. This will further increase customer satisfaction.

    http://www.technokrats.in/