The Importance Of Being Consistent
Jun 10 2012

I’ve been observing businesses from several different perspectives for most of my career.  After I became a mom, I began observing other parents so I could learn from them.  It’s clear to me that being consistent in action whether it be disciplinary or rewarding in nature is very important….but so very hard to do “consistently.”

If you aren’t consistent as a manager/leader or as a parent, your team or your kids can easily get confused and frustrated.  They aren’t sure what behavior will result in what reaction from you. If you keep changing direction before your team or your kids understand where things are going, it can result in fatigue and rebellion.  I’ve seen this happen countless of times in business.  The entrepreneur/CEO isn’t sure where things are headed, so they shift directions before the team gels and can improve the situation or in really bad cases they don’t even tell the team, and they find out only when they are in a random meeting weeks later!  I’ve seen cases where one day the manager is happy with the way someone is doing something and the next day they act as if they have no idea what you are talking about.

I’ve seen parents (myself included) say one thing and do another because we are tired, not sure what to do, feel guilty, are under extreme emotional duress, or think because someone else is doing something a certain way we should too. It’s not easy being consistent from bed times to drop off/pick up times to homework with your kids as well as expectation setting, messaging, or rewarding your employees.  I’m sure someone somewhere has done a more scientific study than I have that would prove the value of being consistent.  If it were easy, I’m pretty sure we’d have fewer wars! :-)

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